How long does it take for my order to arrive?
Generally speaking, our orders arrive at their destinations within 10* business days of shipping but transit times vary. * Because of Covid-19 shipments are delayed and European Warehouse orders can take 30 days to arrive.
Grasscity.com operates several warehouses, we used to ship mainly from our European warehouse in Amsterdam, therefore you receive international tracking numbers and transit can take longer than expected.
Since last October 2019, we have started to ship from our warehouses in Las Vegas (USA orders), and in the future we will also have a warehouse in Calgary (Canadian orders), greatly reducing shipping times to under 3 to 8 business days. We are in the process to have all North American orders be shipped from these two warehouses. Until October 2020 it is still possible that you will receive orders from Europe when you make an order for North America as we are in the process of moving stock to these warehouses. Please have patience if you do not receive your order within the 10 day business day window. Because of COVID-19, there has been a delay in processing all orders from our Las Vegas warehouse.
Orders for Europe and the UK are shipped from Amsterdam and arrive within approx. 5 to 10 business days.