I accidentally entered a wrong shipping address, how can I change it?

If your order has not been shipped (the order status is 'pre-shipping' or 'processing') please send  an email to support@grasscity.com, we will do our best to get to the order before it ships but we cannot guarantee it. Please make sure to mention your order number.

If your order was has already shipped we will have to wait until your order gets back to us until we can reship. Once shipped your address cannot be changed by you, the postal services, or by our customer service department.


Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Create new Ticket Create new Ticket