You received the wrong item
First, shoot us over a photo of the item you want to return. We need to do a quick visual check to ensure the piece hasn't been used (we do a secondary test, when the item returns to our facility to ensure cleanliness as well.) We cannot accept returns for used items. There are zero exceptions to this rule - it's against federal law!
If the item passes our first visual check we will send you detailed instructions on how to return the item.
You've got three options for how you'd like to proceed from there.
1.) We can easily swap or exchange out your return for a new item, new item color, ect.
2.) We can issue you store credit for your return.
3.) We can issue a refund to your credit card.