Grasscity FAQ
  • Grasscity Support
  • Create new ticket
  • Create new ticket

Order Issues

  • Order Cancelation Policy
  • Pre-shipping, processing, pending and complete… what does this all mean?
  • Introducing "ROUTE": 100% Secured Shipping Insurance Against Lost Orders, Theft and Damaged Products
  • How can I check my order status?
  • Why is my order under review or on hold?
  • Changing items on an order that has not shipped
  • How do I file a claim if I have ROUTE Protection on my purchase?
  • Store Wide Sale And Coupon Codes
  • I forgot to use my discount code, can you issue a refund?
  • How do I create a shopping account?
  • Applying a discount code

Categories

  • About Grasscity / Terms and Conditions/ Privacy Policy
  • Billing
  • Miscellaneous
  • Order Issues
  • Promotions and Discounts
  • Returns
  • Shipping & Tracking
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