Our customer support desk will have have reduced, if any, services on the following days in May: Tuesday the 5th, Thursday the 14th and Monday the 25th.
IMPORTANT: UNTIL FURTHER NOTICE WE WILL NO LONGER ACCEPT CASH ORDERS AND DIRECT BANK TRANSFERS. During the Christmas and New Year's holidays as well as other federal holidays shipping times as well as response time to email will be affected.
When contacting grasscity.com for a question about your order ***PLEASE INCLUDE YOUR ORDER NUMBER***. If you do not have that number please email us with your full name and zip code as it appears on the card you used for that transaction as well as the name of the person the order was shipped to.
WE DO NOT OFFER CUSTOMER SUPPORT VIA PHONE. Please refrain from sending us any financial information such as credit card numbers etc. All emails containing such information will be deleted immediately.
Background information on Grasscity and general terms and conditions for shopping with us.