Knowledge Base/FAQ (Frequently Asked Questions)

During the Christmas and New Year's holidays as well as other federal holidays shipping times as well as response time to email will be affected.

When contacting for a question about your order ***PLEASE INCLUDE YOUR ORDER NUMBER***. If you do not have that number please email us with your full name and zip code as it appears on the card you used for that transaction as well as the name of the person the order was shipped to.

WE DO NOT OFFER CUSTOMER SUPPORT VIA PHONE. Please refrain from sending us any financial information such as credit card numbers etc. All emails containing such information will be deleted immediately.

Topic (31) Comments Views
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Free shipping for orders over $50.00 0 5,930  by Robbert
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Tracking your order 0 24,591  by Robbert
Warranty 0 2,708  by Guy
Color changing glass 0 5,501  by Guy
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How can I check my order status? 0 45,687  by
Combination locks for bong cases 0 754  by Guy
Opening hours and public holidays 2015/2016 0 4,410  by
What about secure and discreet packaging and billing? 0 139,545  by Guy
Shipping restrictions, import duties and customs 0 49,678  by Guy
Downstems: Everything you wanted to know. Size, fitting etc. 0 21,804  by
Store Credit Guidelines 0 6,719  by Guy
Pre-shipping, processing, pending and pending (docdata), complete… what does this all mean? 0 29,529  by Guy
Are you an affiliate or are interested in becoming one? 0 2,438  by
Wrong address policy 0 5,345  by Guy
Mixing brands 0 3,471  by Guy
Fees That May Be Charged by Your Bank for a Foreign Transaction 0 8,117  by Guy
Forgot your password? 0 6,602  by Guy
Applying a discount code 0 4,528  by Guy