Knowledge Base/FAQ (Frequently Asked Questions)

IMPORTANT: UNTIL FURTHER NOTICE WE WILL NO LONGER ACCEPT CASH ORDERS AND DIRECT BANK TRANSFERS. During the Christmas and New Year's holidays as well as other federal holidays shipping times as well as response time to email will be affected.

When contacting grasscity.com for a question about your order ***PLEASE INCLUDE YOUR ORDER NUMBER***. If you do not have that number please email us with your full name and zip code as it appears on the card you used for that transaction as well as the name of the person the order was shipped to.

WE DO NOT OFFER CUSTOMER SUPPORT VIA PHONE. Please refrain from sending us any financial information such as credit card numbers etc. All emails containing such information will be deleted immediately.

Topic (32) Comments Views
Store Wide Sale Without Coupon Code 0 530  by Guy
You received the wrong item 0 5,862  by Guy
How long does it take for my order to arrive? 0 79,523  by Guy
Order Cancelation Policy 0 1,656  by Guy
Tracking your order 0 20,172  by Guy
What payment methods can I use and what about security? 0 90,670  by Grasscity.com
Your order is under review: What does it all mean for your order. 0 4,680  by Grasscity.com
Instagram Scams 0 3,864  by Grasscity.com
Warranty 0 1,233  by Guy
Color changing glass 0 4,537  by Guy
How can I check my order status? 0 43,051  by Grasscity.com
What about secure and 'discreet' packaging? 0 120,456  by Guy
You received a damaged or broken item 0 11,305  by Guy
What shipping methods are available? 0 42,686  by Guy
Shipping restrictions, import duties and customs 0 46,084  by Guy
Opening hours and public holidays 2015/2016 0 3,670  by Guy
Express shipping 0 6,330  by Guy
Downstems: Everything you wanted to know. Size, fitting etc. 0 14,774  by Grasscity.com
Store Credit Guidelines 0 5,595  by Guy
Pre-shipping, processing, pending and pending (docdata), complete… what does this all mean? 0 26,945  by Guy
Are you an affiliate or are interested in becoming one? 0 1,994  by Grasscity.com
Free shipping for orders over $300.00 0 4,797  by Guy
Ordering and returns information 0 17,131  by Guy
Wrong address policy 0 4,496  by Guy
International Registered Shipping 0 57,987  by Guy
Mixing brands 0 2,964  by Guy
Changing items on an order that has not shipped 0 2,801  by Guy
Returning your order 0 3,268  by Guy
Fees That May Be Charged by Your Bank for a Foreign Transaction 0 7,095  by Guy
Forgot your password? 0 4,912  by Guy