Knowledge Base/FAQ (Frequently Asked Questions)

During the Christmas and New Year's holidays as well as other federal holidays shipping times as well as response time to email will be affected.

When contacting Grasscity.com for a question about your order ***PLEASE INCLUDE YOUR ORDER NUMBER***. If you do not have that number please email us with your full name and zip code as it appears on the card you used for that transaction as well as the name of the person the order was shipped to.

WE DO NOT OFFER CUSTOMER SUPPORT VIA PHONE. Please refrain from sending us any financial information such as credit card numbers etc. All emails containing such information will be deleted immediately.

Topic (32) Comments Views
Instagram Scams 0 4,663  by Robbert
What payment methods can I use and what about security? 0 98,734  by Guy
Store Wide Sale Without Coupon Code 0 1,370  by Guy
How long does it take for my order to arrive? 0 89,050  by Guy
Order Cancelation Policy 0 2,457  by Guy
Your order is under review: What does it all mean for your order. 0 5,963  by Grasscity.com
Warranty 0 2,262  by Guy
Color changing glass 0 5,246  by Guy
You received the wrong item 0 6,775  by Guy
Returning your order 0 3,819  by Guy
How can I check my order status? 0 45,118  by Grasscity.com
Free shipping for orders over $200.00 0 5,460  by Grasscity.com
What shipping methods are available? 0 46,120  by Grasscity.com
Combination locks for bong cases 0 475  by Guy
Opening hours and public holidays 2015/2016 0 4,190  by Grasscity.com
Tracking your order 0 23,471  by Guy
What about secure and discreet packaging and billing? 0 133,888  by Guy
You received a damaged or broken item 0 13,020  by Guy
Shipping restrictions, import duties and customs 0 48,735  by Guy
Downstems: Everything you wanted to know. Size, fitting etc. 0 19,467  by Grasscity.com
Store Credit Guidelines 0 6,399  by Guy
Pre-shipping, processing, pending and pending (docdata), complete… what does this all mean? 0 28,880  by Guy
Are you an affiliate or are interested in becoming one? 0 2,284  by Grasscity.com
Ordering and returns information 0 18,620  by Guy
Wrong address policy 0 5,131  by Guy
International Registered Shipping 0 65,209  by Guy
Mixing brands 0 3,318  by Guy
Changing items on an order that has not shipped 0 3,182  by Guy
Fees That May Be Charged by Your Bank for a Foreign Transaction 0 7,823  by Guy
Forgot your password? 0 6,160  by Guy