Knowledge Base/FAQ (Frequently Asked Questions)

IMPORTANT: UNTIL FURTHER NOTICE WE WILL NO LONGER ACCEPT CASH ORDERS AND DIRECT BANK TRANSFERS. During the Christmas and New Year's holidays as well as other federal holidays shipping times as well as response time to email will be affected.

When contacting grasscity.com for a question about your order ***PLEASE INCLUDE YOUR ORDER NUMBER***. If you do not have that number please email us with your full name and zip code as it appears on the card you used for that transaction as well as the name of the person the order was shipped to.

WE DO NOT OFFER CUSTOMER SUPPORT VIA PHONE. Please refrain from sending us any financial information such as credit card numbers etc. All emails containing such information will be deleted immediately.

Topic (31) Comments Views
You received the wrong item 0 5,406  by Guy
How long does it take for my order to arrive? 0 74,497  by Guy
Order Cancelation Policy 0 1,177  by Guy
Tracking your order 0 18,191  by Guy
What payment methods can I use and what about security? 0 86,652  by Grasscity.com
Your order is under review: What does it all mean for your order. 0 3,855  by Grasscity.com
Instagram Scams 0 3,434  by Grasscity.com
Warranty 0 816  by Guy
Color changing glass 0 4,154  by Guy
How can I check my order status? 0 42,083  by Grasscity.com
What shipping methods are available? 0 40,319  by Guy
Shipping restrictions, import duties and customs 0 44,422  by Guy
You received a damaged or broken item 0 10,100  by Guy
Opening hours and public holidays 2015/2016 0 3,363  by Guy
Express shipping 0 5,900  by Guy
Downstems: Everything you wanted to know. Size, fitting etc. 0 12,269  by Grasscity.com
What about secure and 'discreet' packaging? 0 113,712  by Guy
Store Credit Guidelines 0 5,161  by Guy
Pre-shipping, processing, pending and pending (docdata), complete… what does this all mean? 0 25,820  by Guy
Are you an affiliate or are interested in becoming one? 0 1,801  by Grasscity.com
Free shipping for orders over $300.00 0 4,538  by Guy
Ordering and returns information 0 16,242  by Guy
Wrong address policy 0 4,121  by Guy
International Registered Shipping 0 55,085  by Guy
Mixing brands 0 2,783  by Guy
Changing items on an order that has not shipped 0 2,613  by Guy
Returning your order 0 3,011  by Guy
Fees That May Be Charged by Your Bank for a Foreign Transaction 0 6,584  by Guy
Forgot your password? 0 4,524  by Guy
Applying a discount code 0 3,219  by Guy