Knowledge Base/FAQ (Frequently Asked Questions)

Our customer support desk will have have reduced, if any, services on the following days in May: Tuesday the 5th, Thursday the 14th and Monday the 25th.

IMPORTANT: UNTIL FURTHER NOTICE WE WILL NO LONGER ACCEPT CASH ORDERS AND DIRECT BANK TRANSFERS. During the Christmas and New Year's holidays as well as other federal holidays shipping times as well as response time to email will be affected.

When contacting grasscity.com for a question about your order ***PLEASE INCLUDE YOUR ORDER NUMBER***. If you do not have that number please email us with your full name and zip code as it appears on the card you used for that transaction as well as the name of the person the order was shipped to.

WE DO NOT OFFER CUSTOMER SUPPORT VIA PHONE. Please refrain from sending us any financial information such as credit card numbers etc. All emails containing such information will be deleted immediately.

Topic (32) Comments Views
Store Wide Sale Without Coupon Code 0 220  by Guy
You received the wrong item 0 5,633  by Guy
How long does it take for my order to arrive? 0 76,790  by Guy
Order Cancelation Policy 0 1,398  by Guy
Tracking your order 0 19,149  by Guy
What payment methods can I use and what about security? 0 88,313  by Grasscity.com
Your order is under review: What does it all mean for your order. 0 4,194  by Grasscity.com
Instagram Scams 0 3,632  by Grasscity.com
Warranty 0 984  by Guy
Color changing glass 0 4,329  by Guy
How can I check my order status? 0 42,541  by Grasscity.com
You received a damaged or broken item 0 10,653  by Guy
What shipping methods are available? 0 41,376  by Guy
Shipping restrictions, import duties and customs 0 45,135  by Guy
Opening hours and public holidays 2015/2016 0 3,521  by Guy
Express shipping 0 6,082  by Guy
Downstems: Everything you wanted to know. Size, fitting etc. 0 13,216  by Grasscity.com
What about secure and 'discreet' packaging? 0 116,446  by Guy
Store Credit Guidelines 0 5,322  by Guy
Pre-shipping, processing, pending and pending (docdata), complete… what does this all mean? 0 26,342  by Guy
Are you an affiliate or are interested in becoming one? 0 1,894  by Grasscity.com
Free shipping for orders over $300.00 0 4,650  by Guy
Ordering and returns information 0 16,600  by Guy
Wrong address policy 0 4,265  by Guy
International Registered Shipping 0 56,286  by Guy
Mixing brands 0 2,856  by Guy
Changing items on an order that has not shipped 0 2,692  by Guy
Returning your order 0 3,126  by Guy
Fees That May Be Charged by Your Bank for a Foreign Transaction 0 6,791  by Guy
Forgot your password? 0 4,634  by Guy