Knowledge Base/FAQ (Frequently Asked Questions)

During the Christmas and New Year's holidays as well as other federal holidays shipping times as well as response time to email will be affected.

When contacting for a question about your order ***PLEASE INCLUDE YOUR ORDER NUMBER***. If you do not have that number please email us with your full name and zip code as it appears on the card you used for that transaction as well as the name of the person the order was shipped to.

WE DO NOT OFFER CUSTOMER SUPPORT VIA PHONE. Please refrain from sending us any financial information such as credit card numbers etc. All emails containing such information will be deleted immediately.

Topic (31) Comments Views
What payment methods can I use and what about security? 0 93,350  by Guy
Store Wide Sale Without Coupon Code 0 778  by Guy
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What about secure and discreet packaging and billing? 0 124,252  by Guy
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Shipping restrictions, import duties and customs 0 46,877  by Guy
Opening hours and public holidays 2015/2016 0 3,829  by Guy
Downstems: Everything you wanted to know. Size, fitting etc. 0 16,186  by
Store Credit Guidelines 0 5,851  by Guy
Pre-shipping, processing, pending and pending (docdata), complete… what does this all mean? 0 27,441  by Guy
Are you an affiliate or are interested in becoming one? 0 2,091  by
Free shipping for orders over $300.00 0 4,924  by Guy
Ordering and returns information 0 17,598  by Guy
Wrong address policy 0 4,683  by Guy
International Registered Shipping 0 59,757  by Guy
Mixing brands 0 3,078  by Guy
Changing items on an order that has not shipped 0 2,981  by Guy
Returning your order 0 3,412  by Guy
Fees That May Be Charged by Your Bank for a Foreign Transaction 0 7,292  by Guy
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Applying a discount code 0 3,716  by Guy