Knowledge Base/FAQ (Frequently Asked Questions)

During the Christmas and New Year's holidays as well as other federal holidays shipping times as well as response time to email will be affected.

When contacting Grasscity.com for a question about your order ***PLEASE INCLUDE YOUR ORDER NUMBER***. If you do not have that number please email us with your full name and zip code as it appears on the card you used for that transaction as well as the name of the person the order was shipped to.

WE DO NOT OFFER CUSTOMER SUPPORT VIA PHONE. Please refrain from sending us any financial information such as credit card numbers etc. All emails containing such information will be deleted immediately.

Topic (32) Comments Views
Color changing glass 0 4,999  by Guy
What payment methods can I use and what about security? 0 95,884  by Guy
Store Wide Sale Without Coupon Code 0 1,069  by Guy
You received the wrong item 0 6,395  by Guy
How long does it take for my order to arrive? 0 85,656  by Guy
Order Cancelation Policy 0 2,160  by Guy
Your order is under review: What does it all mean for your order. 0 5,538  by Grasscity.com
Instagram Scams 0 4,367  by Grasscity.com
Warranty 0 1,656  by Guy
Returning your order 0 3,589  by Guy
How can I check my order status? 0 44,344  by Grasscity.com
Free shipping for orders over $200.00 0 5,189  by Grasscity.com
What shipping methods are available? 0 44,885  by Grasscity.com
Combination locks for bong cases 0 210  by Guy
Opening hours and public holidays 2015/2016 0 3,984  by Grasscity.com
Tracking your order 0 22,444  by Guy
What about secure and discreet packaging and billing? 0 128,590  by Guy
You received a damaged or broken item 0 12,361  by Guy
Shipping restrictions, import duties and customs 0 47,764  by Guy
Downstems: Everything you wanted to know. Size, fitting etc. 0 17,678  by Grasscity.com
Store Credit Guidelines 0 6,126  by Guy
Pre-shipping, processing, pending and pending (docdata), complete… what does this all mean? 0 28,119  by Guy
Are you an affiliate or are interested in becoming one? 0 2,180  by Grasscity.com
Ordering and returns information 0 18,117  by Guy
Wrong address policy 0 4,906  by Guy
International Registered Shipping 0 62,046  by Guy
Mixing brands 0 3,185  by Guy
Changing items on an order that has not shipped 0 3,081  by Guy
Fees That May Be Charged by Your Bank for a Foreign Transaction 0 7,551  by Guy
Forgot your password? 0 5,796  by Guy