Our customer support desk will have have reduced, if any, services on the following days in May: Tuesday the 5th, Thursday the 14th and Monday the 25th.
IMPORTANT: UNTIL FURTHER NOTICE WE WILL NO LONGER ACCEPT CASH ORDERS AND DIRECT BANK TRANSFERS. During the Christmas and New Year's holidays as well as other federal holidays shipping times as well as response time to email will be affected.
When contacting grasscity.com for a question about your order ***PLEASE INCLUDE YOUR ORDER NUMBER***. If you do not have that number please email us with your full name and zip code as it appears on the card you used for that transaction as well as the name of the person the order was shipped to.
WE DO NOT OFFER CUSTOMER SUPPORT VIA PHONE. Please refrain from sending us any financial information such as credit card numbers etc. All emails containing such information will be deleted immediately.
|Topic (32)||Comments||Views||Latest activity|
|Store Wide Sale Without Coupon Code||0||220||by|
|You received the wrong item||0||5,633||by|
|How long does it take for my order to arrive?||0||76,790||by|
|Order Cancelation Policy||0||1,398||by|
|Tracking your order||0||19,149||by|
|What payment methods can I use and what about security?||0||88,313||by|
|Your order is under review: What does it all mean for your order.||0||4,194||by|
|Color changing glass||0||4,329||by|
|How can I check my order status?||0||42,541||by|
|You received a damaged or broken item||0||10,653||by|
|What shipping methods are available?||0||41,376||by|
|Shipping restrictions, import duties and customs||0||45,135||by|
|Opening hours and public holidays 2015/2016||0||3,521||by|
|Downstems: Everything you wanted to know. Size, fitting etc.||0||13,216||by|
|What about secure and 'discreet' packaging?||0||116,446||by|
|Store Credit Guidelines||0||5,322||by|
|Pre-shipping, processing, pending and pending (docdata), complete… what does this all mean?||0||26,342||by|
|Are you an affiliate or are interested in becoming one?||0||1,894||by|
|Free shipping for orders over $300.00||0||4,650||by|
|Ordering and returns information||0||16,600||by|
|Wrong address policy||0||4,265||by|
|International Registered Shipping||0||56,286||by|
|Changing items on an order that has not shipped||0||2,692||by|
|Returning your order||0||3,126||by|
|Fees That May Be Charged by Your Bank for a Foreign Transaction||0||6,791||by|
|Forgot your password?||0||4,634||by|