Knowledge Base/FAQ (Frequently Asked Questions)

IMPORTANT: UNTIL FURTHER NOTICE WE WILL NO LONGER ACCEPT CASH ORDERS AND DIRECT BANK TRANSFERS. During the Christmas and New Year's holidays as well as other federal holidays shipping times as well as response time to email will be affected.

When contacting for a question about your order ***PLEASE INCLUDE YOUR ORDER NUMBER***. If you do not have that number please email us with your full name and zip code as it appears on the card you used for that transaction as well as the name of the person the order was shipped to.

WE DO NOT OFFER CUSTOMER SUPPORT VIA PHONE. Please refrain from sending us any financial information such as credit card numbers etc. All emails containing such information will be deleted immediately.

Topic (31) Comments Views
What payment methods can I use and what about security? 0 85,712  by
Tracking your order 0 17,716  by
Your order is under review: What does it all mean for your order. 0 3,691  by
Instagram Scams 0 3,335  by
Warranty 0 722  by Guy
Order Cancelation Policy 0 1,064  by Guy
How long does it take for my order to arrive? 0 73,187  by Guy
Color changing glass 0 4,075  by Guy
You received the wrong item 0 5,273  by Guy
How can I check my order status? 0 41,843  by
Opening hours and public holidays 2014/2015 0 3,274  by Guy
You received a damaged or broken item 0 9,920  by Guy
Express shipping 0 5,818  by Guy
Downstems: Everything you wanted to know. Size, fitting etc. 0 11,774  by
What about secure and 'discreet' packaging? 0 112,336  by Guy
Shipping restrictions, import duties and customs 0 44,013  by Guy
What shipping methods are available? 0 39,696  by Guy
Store Credit Guidelines 0 5,049  by Guy
Pre-shipping, processing, pending and pending (docdata), complete… what does this all mean? 0 25,601  by Guy
Are you an affiliate or are interested in becoming one? 0 1,752  by
Free shipping for orders over $300.00 0 4,478  by Guy
Ordering and returns information 0 16,047  by Guy
Wrong address policy 0 4,052  by Guy
International Registered Shipping 0 54,379  by Guy
Mixing brands 0 2,730  by Guy
Changing items on an order that has not shipped 0 2,575  by Guy
Returning your order 0 2,973  by Guy
Fees That May Be Charged by Your Bank for a Foreign Transaction 0 6,495  by Guy
Forgot your password? 0 4,464  by Guy
Applying a discount code 0 3,156  by Guy