Knowledge Base/FAQ (Frequently Asked Questions)

During the Christmas and New Year's holidays as well as other federal holidays shipping times as well as response time to email will be affected.

When contacting Grasscity.com for a question about your order ***PLEASE INCLUDE YOUR ORDER NUMBER***. If you do not have that number please email us with your full name and zip code as it appears on the card you used for that transaction as well as the name of the person the order was shipped to.

WE DO NOT OFFER CUSTOMER SUPPORT VIA PHONE. Please refrain from sending us any financial information such as credit card numbers etc. All emails containing such information will be deleted immediately.

Topic (32) Comments Views
How long does it take for my order to arrive? 0 91,110  by Robbert
What payment methods can I use and what about security? 0 100,603  by Robbert
Order Cancelation 0 2,652  by Robbert
Store Wide Sale Without Coupon Code 0 1,625  by Robbert
Instagram Scams 0 4,858  by Robbert
Your order is under review: What does it all mean for your order. 0 6,331  by Grasscity.com
What shipping methods are available? 0 46,792  by Robbert
Free shipping for orders over $50.00 0 5,741  by Robbert
International Registered Shipping 0 66,324  by Robbert
You received a damaged or broken item 0 13,489  by Robbert
Tracking your order 0 24,143  by Robbert
Warranty 0 2,586  by Guy
Color changing glass 0 5,404  by Guy
You received the wrong item 0 6,987  by Guy
Returning your order 0 3,970  by Guy
How can I check my order status? 0 45,497  by Grasscity.com
Combination locks for bong cases 0 653  by Guy
Opening hours and public holidays 2015/2016 0 4,307  by Grasscity.com
What about secure and discreet packaging and billing? 0 137,329  by Guy
Shipping restrictions, import duties and customs 0 49,330  by Guy
Downstems: Everything you wanted to know. Size, fitting etc. 0 20,899  by Grasscity.com
Store Credit Guidelines 0 6,588  by Guy
Pre-shipping, processing, pending and pending (docdata), complete… what does this all mean? 0 29,288  by Guy
Are you an affiliate or are interested in becoming one? 0 2,384  by Grasscity.com
Ordering and returns information 0 18,976  by Guy
Wrong address policy 0 5,251  by Guy
Mixing brands 0 3,406  by Guy
Changing items on an order that has not shipped 0 3,269  by Guy
Fees That May Be Charged by Your Bank for a Foreign Transaction 0 8,004  by Guy
Forgot your password? 0 6,418  by Guy