Knowledge Base/FAQ (Frequently Asked Questions)

During the Dabweeks sale (71-7/15 2015) the storewide discount does not apply to vaporizers.

IMPORTANT: UNTIL FURTHER NOTICE WE WILL NO LONGER ACCEPT CASH ORDERS AND DIRECT BANK TRANSFERS. During the Christmas and New Year's holidays as well as other federal holidays shipping times as well as response time to email will be affected.

When contacting grasscity.com for a question about your order ***PLEASE INCLUDE YOUR ORDER NUMBER***. If you do not have that number please email us with your full name and zip code as it appears on the card you used for that transaction as well as the name of the person the order was shipped to.

WE DO NOT OFFER CUSTOMER SUPPORT VIA PHONE. Please refrain from sending us any financial information such as credit card numbers etc. All emails containing such information will be deleted immediately.

Topic (32) Comments Views
Store Wide Sale Without Coupon Code 0 340  by Guy
You received the wrong item 0 5,722  by Guy
How long does it take for my order to arrive? 0 77,794  by Guy
Order Cancelation Policy 0 1,495  by Guy
Tracking your order 0 19,524  by Guy
What payment methods can I use and what about security? 0 89,227  by Grasscity.com
Your order is under review: What does it all mean for your order. 0 4,363  by Grasscity.com
Instagram Scams 0 3,707  by Grasscity.com
Warranty 0 1,085  by Guy
Color changing glass 0 4,394  by Guy
How can I check my order status? 0 42,727  by Grasscity.com
You received a damaged or broken item 0 10,883  by Guy
What shipping methods are available? 0 41,854  by Guy
Shipping restrictions, import duties and customs 0 45,506  by Guy
Opening hours and public holidays 2015/2016 0 3,579  by Guy
Express shipping 0 6,179  by Guy
Downstems: Everything you wanted to know. Size, fitting etc. 0 13,785  by Grasscity.com
What about secure and 'discreet' packaging? 0 117,930  by Guy
Store Credit Guidelines 0 5,439  by Guy
Pre-shipping, processing, pending and pending (docdata), complete… what does this all mean? 0 26,569  by Guy
Are you an affiliate or are interested in becoming one? 0 1,927  by Grasscity.com
Free shipping for orders over $300.00 0 4,696  by Guy
Ordering and returns information 0 16,799  by Guy
Wrong address policy 0 4,343  by Guy
International Registered Shipping 0 56,879  by Guy
Mixing brands 0 2,895  by Guy
Changing items on an order that has not shipped 0 2,729  by Guy
Returning your order 0 3,172  by Guy
Fees That May Be Charged by Your Bank for a Foreign Transaction 0 6,895  by Guy
Forgot your password? 0 4,700  by Guy