Knowledge Base/FAQ (Frequently Asked Questions)

IMPORTANT: UNTIL FURTHER NOTICE WE WILL NO LONGER ACCEPT CASH ORDERS AND DIRECT BANK TRANSFERS. During the Christmas and New Year's holidays as well as other federal holidays shipping times as well as response time to email will be affected.

When contacting grasscity.com for a question about your order ***PLEASE INCLUDE YOUR ORDER NUMBER***. If you do not have that number please email us with your full name and zip code as it appears on the card you used for that transaction as well as the name of the person the order was shipped to.

WE DO NOT OFFER CUSTOMER SUPPORT VIA PHONE. Please refrain from sending us any financial information such as credit card numbers etc. All emails containing such information will be deleted immediately.

Topic (32) Comments Views
Store Wide Sale Without Coupon Code 0 443  by Guy
You received the wrong item 0 5,790  by Guy
How long does it take for my order to arrive? 0 78,700  by Guy
Order Cancelation Policy 0 1,582  by Guy
Tracking your order 0 19,840  by Guy
What payment methods can I use and what about security? 0 89,935  by Grasscity.com
Your order is under review: What does it all mean for your order. 0 4,546  by Grasscity.com
Instagram Scams 0 3,789  by Grasscity.com
Warranty 0 1,150  by Guy
Color changing glass 0 4,470  by Guy
How can I check my order status? 0 42,905  by Grasscity.com
What about secure and 'discreet' packaging? 0 119,228  by Guy
You received a damaged or broken item 0 11,098  by Guy
What shipping methods are available? 0 42,290  by Guy
Shipping restrictions, import duties and customs 0 45,796  by Guy
Opening hours and public holidays 2015/2016 0 3,622  by Guy
Express shipping 0 6,249  by Guy
Downstems: Everything you wanted to know. Size, fitting etc. 0 14,287  by Grasscity.com
Store Credit Guidelines 0 5,511  by Guy
Pre-shipping, processing, pending and pending (docdata), complete… what does this all mean? 0 26,757  by Guy
Are you an affiliate or are interested in becoming one? 0 1,963  by Grasscity.com
Free shipping for orders over $300.00 0 4,750  by Guy
Ordering and returns information 0 16,960  by Guy
Wrong address policy 0 4,422  by Guy
International Registered Shipping 0 57,471  by Guy
Mixing brands 0 2,929  by Guy
Changing items on an order that has not shipped 0 2,766  by Guy
Returning your order 0 3,215  by Guy
Fees That May Be Charged by Your Bank for a Foreign Transaction 0 6,999  by Guy
Forgot your password? 0 4,778  by Guy