Knowledge Base/FAQ (Frequently Asked Questions)

During the Christmas and New Year's holidays as well as other federal holidays shipping times as well as response time to email will be affected.

When contacting Grasscity.com for a question about your order ***PLEASE INCLUDE YOUR ORDER NUMBER***. If you do not have that number please email us with your full name and zip code as it appears on the card you used for that transaction as well as the name of the person the order was shipped to.

WE DO NOT OFFER CUSTOMER SUPPORT VIA PHONE. Please refrain from sending us any financial information such as credit card numbers etc. All emails containing such information will be deleted immediately.

Topic (31) Comments Views
How long does it take for my order to arrive? 0 91,902  by Robbert
What payment methods can I use and what about security? 0 101,157  by Robbert
Order Cancelation 0 2,765  by Robbert
Store Wide Sale Without Coupon Code 0 1,716  by Robbert
Instagram Scams 0 4,927  by Robbert
Your order is under review: What does it all mean for your order. 0 6,454  by Grasscity.com
Ordering and returns information 0 19,088  by Robbert
Returning your order 0 4,014  by Robbert
What shipping methods are available? 0 47,076  by Robbert
Free shipping for orders over $50.00 0 5,830  by Robbert
International Registered Shipping 0 66,734  by Robbert
You received a damaged or broken item 0 13,592  by Robbert
Tracking your order 0 24,350  by Robbert
Warranty 0 2,649  by Guy
Color changing glass 0 5,456  by Guy
You received the wrong item 0 7,052  by Guy
How can I check my order status? 0 45,596  by Grasscity.com
Combination locks for bong cases 0 706  by Guy
Opening hours and public holidays 2015/2016 0 4,364  by Grasscity.com
What about secure and discreet packaging and billing? 0 138,519  by Guy
Shipping restrictions, import duties and customs 0 49,499  by Guy
Downstems: Everything you wanted to know. Size, fitting etc. 0 21,379  by Grasscity.com
Store Credit Guidelines 0 6,645  by Guy
Pre-shipping, processing, pending and pending (docdata), complete… what does this all mean? 0 29,417  by Guy
Are you an affiliate or are interested in becoming one? 0 2,411  by Grasscity.com
Wrong address policy 0 5,298  by Guy
Mixing brands 0 3,440  by Guy
Fees That May Be Charged by Your Bank for a Foreign Transaction 0 8,065  by Guy
Forgot your password? 0 6,523  by Guy
Applying a discount code 0 4,482  by Guy