Welcome To Grasscity.com Support
The sections below contain a wealth of information about solving any problem you may have or answering any questions. If you can't find what you are looking for please open a support ticket here or send an email to support@grasscity.com. If you have questions about an order please include the order number.
Most Popular Articles
- Grasscity Rewards Program - Soft Launch
- Learn about our 🦠COVID-19 shipping timelines.
- Coupon Code Restriction Periods
- How can I track my order?
- How long does it take for my order to arrive?
- Shipping restrictions, import duties and customs
- What shipping methods are available?
- How do I file a claim if I have ROUTE Protection on my purchase?
- Introducing "ROUTE": 100% Secured Shipping Insurance Against Lost Orders, Theft and Damaged Products
- I forgot to use my discount code, can you issue a refund?
- Why is my order under review or on hold?
- Order Cancelation Policy
- What about secure and discreet packaging and billing?
- What payment methods can I use and what about security?