At Grasscity we understand how frustrating it can be to receive an item that is damaged, incomplete or doesn’t live up to your expectations. If you are not 100% satisfied with your purchase please refer to our Easy Returns Policy within 4 business days of receiving your order.
It is only possible to return unused items. We don’t accept returns for used items. There are no exceptions to this rule, as this breaches federal law!
We will request a photo of the item to check that the item hasn't been used. After we received your return we do a secondary test to absolutely rule out that the item has ever been used.
After the item passes the first visual check our customer service will send you detailed instructions on how to return the item. We will provide you with three options on how you would like to proceed from there:
- Swap or exchange your return for different item, different color, etc.
- Issue store credit for your return.
- Issue a refund to your credit card.
Our products are intended for tobacco use only.