FAQ
Promotions and Discounts
Shipping & Tracking
- !! Service Delivery Alert for the UK & Ireland - 22/12/2020 !!
- Learn about our 🦠COVID-19 shipping timelines.
- How can I track my order?
- How long does it take for my order to arrive?
- Shipping restrictions, import duties and customs
- What shipping methods are available?
Miscellaneous
Order Issues
- How do I file a claim if I have ROUTE Protection on my purchase?
- Introducing "ROUTE": 100% Secured Shipping Insurance Against Lost Orders, Theft and Damaged Products
- I forgot to use my discount code, can you issue a refund?
- Why is my order under review or on hold?
- Order Cancelation Policy
- Applying a discount code