FAQ

Promotions and Discounts

• Coupon Code Restriction Periods
• Grasscity Rewards Program - Soft Launch

Shipping & Tracking

• Learn about our 🦠COVID-19 shipping timelines.
• How can I track my order?
• How long does it take for my order to arrive?
• Shipping restrictions, import duties and customs
• What shipping methods are available?
• I accidentally entered a wrong shipping address, how can I change it?

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Miscellaneous

• Combination locks for bong cases
• Instagram Scams
• Are you an affiliate or are interested in becoming one?
• Store Credit Guidelines
• I forgot my password, how can I get a new one?

Order Issues

• How do I file a claim if I have ROUTE Protection on my purchase?
• Introducing "ROUTE": 100% Secured Shipping Insurance Against Lost Orders, Theft and Damaged Products
• I forgot to use my discount code, can you issue a refund?
• Why is my order under review or on hold?
• Order Cancelation Policy
• Applying a discount code

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Returns

• Product Warranty
• Refund Policy
• Returning your order
• You received a damaged or broken item
• You received the wrong item
• Ordering and returns information

Billing

• What about secure and discreet packaging and billing?
• What payment methods can I use and what about security?
• Price Match Guarantee
• Fees That May Be Charged by Your Bank for a Foreign Transaction

About Grasscity / Terms and Conditions/ Privacy Policy

• Privacy Policy - Grasscity.com
• Copyright notice
• General Terms – Grasscity.com