FAQ

Shipping & Tracking

• How can I track my order?
• How long does it take for my order to arrive?
• Shipping restrictions, import duties and customs
• What shipping methods are available?
• I accidentally entered a wrong shipping address, how can I change it?
• Free shipping for orders over $50.00

Miscellaneous

• Combination locks for bong cases
• Instagram Scams
• Are you an affiliate or are interested in becoming one?
• Store Credit Guidelines
• I forgot my password, how can I get a new one?

Order Issues

• I forgot to use my discount code, can you issue a refund?
• Why is my order under review or on hold?
• Order Cancelation Policy
• Applying a discount code
• Store Wide Sale And Coupon Codes
• Changing items on an order that has not shipped

See all 9 articles

Returns

• Refund Policy
• Returning your order
• You received a damaged or broken item
• You received the wrong item
• Ordering and returns information

Billing

• What about secure and discreet packaging and billing?
• What payment methods can I use and what about security?
• Price Match Guarantee
• Fees That May Be Charged by Your Bank for a Foreign Transaction

About Grasscity / Terms and Conditions/ Privacy Policy

• Privacy Policy - Grasscity.com
• Copyright notice
• General Terms – Grasscity.com