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  1. Grasscity.com support
  2. FAQ

FAQ

Promotions and Discounts

  • Coupon Code Restriction Periods
  • Grasscity Rewards Program - Soft Launch

Shipping & Tracking

  • !! Service Delivery Alert for the UK & Ireland - 22/12/2020 !!
  • Learn about our 🦠COVID-19 shipping timelines.
  • How can I track my order?
  • How long does it take for my order to arrive?
  • Shipping restrictions, import duties and customs
  • What shipping methods are available?
See all 7 articles

Miscellaneous

  • Combination locks for bong cases
  • Instagram Scams
  • Are you an affiliate or are interested in becoming one?
  • Store Credit Guidelines
  • I forgot my password, how can I get a new one?

Order Issues

  • How do I file a claim if I have ROUTE Protection on my purchase?
  • Introducing "ROUTE": 100% Secured Shipping Insurance Against Lost Orders, Theft and Damaged Products
  • I forgot to use my discount code, can you issue a refund?
  • Why is my order under review or on hold?
  • Order Cancelation Policy
  • Applying a discount code
See all 11 articles

Returns

  • Product Warranty
  • Refund Policy
  • Returning your order
  • You received a damaged or broken item
  • You received the wrong item
  • Ordering and returns information

Billing

  • What about secure and discreet packaging and billing?
  • What payment methods can I use and what about security?
  • Price Match Guarantee
  • Fees That May Be Charged by Your Bank for a Foreign Transaction

About Grasscity / Terms and Conditions/ Privacy Policy

  • Privacy Policy - Grasscity.com
  • Copyright notice
  • General Terms – Grasscity.com