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  1. Grasscity.com support
  2. Order Issues

Order Issues

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  • How do I file a claim if I have ROUTE Protection on my purchase?
  • Introducing "ROUTE": 100% Secured Shipping Insurance Against Lost Orders, Theft and Damaged Products
  • I forgot to use my discount code, can you issue a refund?
  • Why is my order under review or on hold?
  • Order Cancelation Policy
  • Applying a discount code
  • Store Wide Sale And Coupon Codes
  • Changing items on an order that has not shipped
  • Pre-shipping, processing, pending and complete… what does this all mean?
  • How do I create a shopping account?
  • How can I check my order status?