Grasscity.com Support June 1, 2011 • Announcements
How does this thing work? Users can either email requests to firstname.lastname@example.org or submit requests online here. Just request a support ticket and enter your question, we will try to answer you within 24 hours on business days.
Requests appear in your email inbox. All communication is recorded right here in your help-desk and both you and our support employees are notified of all ticket updates. You can login into your help-desk and reply or simply reply via email. When emailing us please include your order number if you have placed an order.
Before sending in a support request, please take a look at our knowledge base, many questions you might have, could be answered by reading the FAQ section. Also you will find general information about our company and our policies. We are sure this online help-desk will get you the answers you are looking for.
We are here to help you!
The Grasscity.com Support Team
Guy Descartes August 4, 2014 • FAQ (Frequently Asked Questions)
Some of our items such as vaporizers and scales have warranties. Please take the time to register your product if indeed a warranty card is included in the package.
Guy Descartes July 14, 2014 • FAQ (Frequently Asked Questions)
Unless an order hasn't shipped due to being out of stock or back ordered for over five (5) business days, all order cancellations requests will be subjected to an admin fee.
Guy Descartes December 16, 2013 • FAQ (Frequently Asked Questions)
You may receive and email letting you know that your order is under review. Below is an explanation of what it does entail.
In Review means that we have received your order and your payment has been authorized but, some extra measures are needed and we ask you to be patient as those extra measures do take up to two (2) business days to clear.
There are three outcomes to those measures:
1-Approved: Your order has been approved and is being processed.
2-Declined: Your order has been declined and has been canceled and your payment authorization is now void and the order will not be charged to your card.
3-Escalated: Your order has been flagged and is being passed on to a senior associate that will contact you within two (2) business days to ask for extra verification.