Grasscity.com Support June 1, 2011 Announcements

How does this thing work? Users can either email requests to support@grasscity.com or submit requests online here. Just request a support ticket and enter your question, we will try to answer you within 24 hours on business days.

Requests appear in your email inbox. All communication is recorded right here in your help-desk and both you and our support employees are notified of all ticket updates. You can login into your help-desk and reply or simply reply via email. When emailing us please include your order number if you have placed an order.

Before sending in a support request, please take a look at our knowledge base, many questions you might have, could be answered by reading the FAQ section. Also you will find general information about our company and our policies. We are sure this online help-desk will get you the answers you are looking for.

We are here to help you!

The Grasscity.com Support Team

Guy Descartes December 21, 2015 FAQ (Frequently Asked Questions)

1- With the locks open, push button in the direction of the arrow and hold down until the second operation has been performed.

2- Set the number wheel to the desired combination. Don't forget the combination.

3- Release buttons again then press again to double check.



Guy Descartes April 20, 2015 FAQ (Frequently Asked Questions)

When a sale percentage is applied over the entire store, no other coupons will be accepted. The price displayed is the already discounted price. 

Guy Descartes August 4, 2014 FAQ (Frequently Asked Questions)

Some of our items such as vaporizers and scales have warranties. Please take the time to register your product if indeed a warranty card is included in the package.

Guy Descartes July 14, 2014 FAQ (Frequently Asked Questions)

Please send your order cancelation request to support@grasscity.com (or open a support ticket here). Cancelation requests that are received when the order status is 'Pre-Shipping' may result in a 15% re-stocking fee.