Grasscity.com Support June 01, 2011 • Announcements
How does this thing work? Users can either email requests to firstname.lastname@example.org or submit requests on line here. Just request a support ticket and enter your question, we will try to answer you within 72 hours on business days.
Requests appear in your email inbox . All communication is recorded right here in your help-desk and both you and our support employees are notified of all ticket updates. You can login into your help-desk and reply or simply reply via email. When emailing us please include your order number if you have placed an order.
Before sending in a support request, please take a look at our knowledge base, many questions you might have, could be answered by reading the FAQ section. Also you will find general information about our company and our policies. We are sure this on line help-desk will get you the answers you are looking for.
We are here to help you!
The Grasscity.com Support Team
Guy Descartes December 16, 2013 • FAQ (Frequently Asked Questions)
You may receive and email letting you know that your order is under review. Below is an explanation of what it does entail.
In Review means that we have received your order and your payment has been authorized but, some extra measures are needed and we ask you to be patient as those extra measures do take up to two (2) business days to clear.
There three outcomes to those measures:
1-Approved: Your order has been approved and is being processed.
2-Declined: Your order has been declined and has been canceled and your payment authorization is now void and the order will not be charged to your card.
3-Escalated: Your order has been flagged and is being passed on to a senior associate that will contact you within two (2) business days to ask for extra verification.
Guy Descartes April 09, 2013 • FAQ (Frequently Asked Questions)
The only instagram account for grasscity.com is
Any promotions, discounts, coupons etc offered through other accounts will not be honored.
Guy Descartes December 28, 2012 • FAQ (Frequently Asked Questions)
Our program is free and easy to join. Here's how it works:
Joining the Grasscity.Link Program is easy. First, click the link below to complete the online application. Once you're approved, you simply add one or more of our links to your Web site. Every time someone clicks on your link to our site and places an order with Grasscity.com, you'll earn a minimum 10% commission. A single $100 order earns you $10!
We also offer a THREE tier SUB affiliate referral program, enabling you to refer up to 3 levels of other affiliates (unlimited #) and receive 5% of their commissions, 3 tier! This enables you to make money, even from other affiliates sales!
There are millions of people on line who love to smoke a good pipe.
Everyone who has ever smoked in their life is a potential customer. Grasscity.com offer the most exclusive smoking accessories on the web. People love our quality and service and once someone becomes our customer, 9 out of 10 times he comes back for more. And you can earn a commission every time he makes a purchase!
After you join Grasscity.Link, we'll be here to help you increase your sales. We send regular affiliate newsletters filled with helpful tips and new product information, and we use dynamic banners and links to make sure that you have the latest pricing and promotion information. In addition, our dedicated sales staff is available to answer any questions you may have.
Our focus is on smoking accessories , so our affiliate program is perfect for providing a complementary product offering and an additional revenue stream to:
Grasscity.com uses state of the art Affiliate Software to facilitate the Grasscity.Link Program, thus ensuring accountability and the most accurate tracking and reporting of referral sales. And it costs you nothing to join the program. Simply click to get started today!